Garth Brooks fan gets ADA tickets after medical issue prevents walking to seats

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Posted at 3:14 PM, Jul 17, 2019
and last updated 2019-07-18 18:52:13-04

BOISE, Idaho — Nikita Fullerton has been looking forward to going to see one of her favorite musical artists for a long time. When tickets went on sale for Garth Brooks at Albertsons Stadium, she leapt at the opportunity and her husband Greg bought tickets for the couple.

In recent months, a medical condition has limited Fullerton's ability to walk. After turning to a walker and wheelchair to get around, she wondered if she'd be able to get to her seats for the biggest show ever at Albertsons Stadium. When she reached out to Ticketmaster, she was initially told ADA tickets weren't available, leading her to pose a request to friends and family on Facebook and Instagram to buy her tickets so the tickets wouldn't go to waste.

6 On Your Side reached out to Boise State University officials on Tuesday and by Wednesday morning, Ticketmaster stepped up and gave Fullerton her wish: two tickets with ADA assistance. Boise State officials credited the turn of events to the goodwill of Ticketmaster.

Either way, Fullerton gets to go see the best-selling country artist of all time, and Boise State helped provide some added information about what those with disabilities need to know when they head to campus and Albertsons Stadium for events--all events, not just this weekend's concert.

A group of volunteers are in place at Albertsons Stadium at gates A and N/P. The volunteers assist people in getting to their seats, whether they are using wheelchairs or walkers. They'll help those who need assistance get through security, access their seats, and even get back to the parking lot.

Ticketmaster released a statement saying they are happy to help connect fans with events they love.

You can read the full statement here:

Ticketmaster is always happy to help connect fans with the live events they love, and we’re especially proud to be fully compliant with the Americans with Disabilities Act. Our ticketing system and website enable our venue and promoter clients who provide us with accessible inventory to sell those tickets online in the same manner in which all other seats are sold. Fans using wheelchairs have the option to locate and purchase accessible seats online directly from our seat map on [] and the Ticketmaster app.

If fans need additional assistance with accessible tickets, they can contact Ticketmaster Fan Support at 1-800-877-7575. This number is reserved for purchasing accessible tickets only.