Better Business Bureau reports a new scam targeting owners of Apple devices and iCloud accounts. According to BBB, scammers are calling people across the United States and claiming their iCloud accounts have been hacked. Some victims have received more than 10 of these phone calls in one day.
"BBB has had a number of reports to the BBB Scam Tracker in recent weeks, and the stories are similar. You get a robocall claiming to be from Apple Support. Your Caller ID may say “Apple Inc.” or the name of your local Apple store. The message informs you that your iCloud account was hacked and prompts you to stay on the line and speak to an Apple support “technician.” If you stay on the line, this “technician” will offer to fix your account. But first, they will need remote access to your computer," BBB's Emily Valla explained.
Valla says that remote access, allowing someone to take over your computer from afar, is a big concern.
"Unfortunately, allowing a scammer to access your computer can open you up to the risk of identity theft. Scam artists can install malware that records passwords or hunts for personal information, such as bank account numbers, on your computer. This con is a twist on the classic “tech support scam” where a caller claims to be from Microsoft or another business and says you have a virus," Valla said.
According to BBB, in many versions, the scammers are spoofing caller ID, making it appear like a legitimate company is calling.
"There's also an emotional response from losing everything you store in iCloud, including backups of your devices and photos," Valla said.
Valla says, don't believe caller ID, and never give a stranger remote access to your computer. For more resources and information to help you protect your identity and money, visit www.bbb.org.