Suez Water explains Boise Bench brown water

Posted at 11:06 PM, Feb 07, 2019
and last updated 2019-02-08 01:06:52-05

Boise Bench dwellers showed up at Thursday's town hall meeting frustrated, wanting answers and solutions to discoloration to their water.

“This is America you know. I’ve been deployed to Afghanistan. I was in the military and I’ve never had to deal with water like that,” said Adriel Martinez, Boise Bench resident.

Thursday’s brown water town hall meeting drew frustrated residents.

Suez communications manager, Jane Kreller says they believe there are three contributing factors to the dirty looking water. Aaging iron water pipes are causing rusting, dead end water mains collect discolored water, and the wells are deep and mineral rich. Kreller says the water is safe.

“It’s old infrastructure and unfortunately nothing is going to happen quickly. In the long term we’re looking at replacing aging mains, doing some water treatment at the sources. And that would not chemical, it would be filtration," said Kreller.

“And they can keep doing theses simple fixes. It a lot of these people weren’t happy in there. We need the pipes fixed, the infrastructure fixed. No matter how much money it takes it’s gotta get done," said Martinez.

Kreller says if you have discolored water, call the Suez Water customer service help line to report it. A representative will ask you to run cold water for five to 10 minutes to flush the pipes. Suez says the water should clear, but if it doesn't, call back. You will receive a 750 gallon credit on your bill equal to filling 15 bathtubs to cover the cost of the water to flush your pipes.