SUEZ releases coronavirus-related information

Posted at 1:50 PM, Mar 17, 2020
and last updated 2020-03-17 15:50:47-04

BOISE, Idaho — SUEZ officials released information ensuring drinking water safety and uninterrupted water remain top priorities. The company has activated comprehension plans to make sure water service continues despite the crisis.

In addition, the company is monitoring state and national advisories regarding COVID-19.

SUEZ will make sure no water is shut off unless there is a water main break or similar emergency. If you receive a notice that says your water is being shut off, disregard the notification. SUEZ is overriding the pre-programed online notification.

Customers who pay their bills in-person at SUEZ officers must now pay their bills online, by mail, by phone at 888-608-6690, or at third party payment centers.

SUEZ is suspending all customer field service appointments, including in-person meter readings and any installation of automatic meters, until further notice. Field staff will only perform emergency or critical work.

SUEZ recognizes the critical importance of having water available at the nearest tap is heightened during this crisis as washing hands often is one of the most important things one can do to ensure individual health and public safety.