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Detroit McDonald's manager caught on video attacking customer fired

Posted at 8:21 PM, Sep 11, 2017
and last updated 2017-09-12 11:06:21-04

A Detroit man says a manager at a nearby McDonald's tried to attack him and grab his phone after he asked the restaurant to fix his order.

After a long day at work on Sunday, Tyler Lamb says he stopped at a Dearborn, Michigan McDonald's to grab some food.

Lamb said his order was all wrong. According to him, the food was cold and items were missing, so he drove back through the drive thru to get his order fixed — while recording the incident on his phone.

The employee working the drive-thru handled Lamb's complaint and told him to call the restaurant the next morning in order to remedy the situation.

But things quickly got heated out of nowhere. The manager reached out of the drive-thru window and tried to grab Lamb's phone when she noticed he was recording.

Lamb says he doesn't understand what made the manager so angry and feels he’s the one who should be upset, saying it would be nice to get an apology and his order fixed.

McDonald’s has released the following statement in response to the incident:

We have zero tolerance for any employee who disrespects our customers. We immediately terminated the manager upon learning of this incident. All personnel are trained to provide high-quality service to our valued customers.