BOISE, Idaho — The Macy's location in the Boise Towne Square is reopening to the public on May 11. The store will be open from 11 a.m. to 7p.m. with contact-free curbside pick-up available.
“We are ready to welcome our customers back to Macy’s Boise Towne Square,” said Marc Mastronardi, chief stores officer at Macy’s. “We’re introducing new precautions to keep your family and ours safe and are now offering curbside pick-up to make getting what you want quick and easy. Our teams have come together and supported each other and our communities throughout this challenging time, and we look forward to safely serving our customers whenever they are ready to shop.”
For customers shopping in the store, Macy's has implemented safety and wellness procedures, complying with recommendations from the CDC. This includes frequent cleaning in heavily trafficked areas and on hard surfaces, social distancing guidelines, installing sanitation stations and Plexiglas dividers at select registers. Employees are also asked to wear face coverings to help prevent the spread of COVID-19.
If you prefer pick-up, customers can utilize contact-free curbside service at select locations. Items purchased for store pick-up on the Macy's website will be eligible for free curbside pick-up Monday through Friday between 11 a.m. and 5 p.m. Most orders placed before noon will be available for same day pick-up. Customers will call the store when they arrive at the designated pick-up area. At some locations, customers can also pick-up orders from the "At Your Service" desk inside the store.
Macy’s has extended its return policy allowing customers to return merchandise purchased online up to 60 days beyond the original end date noted on the receipt. Items purchased in a store must be returned to a store. If the last day to return merchandise fell within the store closure time frame, customers will have an extra 30 days to make a return once the stores reopen. Returned merchandise that is in salable condition will be held aside in a separate Return Collection Depot before being returned to the sales floor.