ITD opens all Idaho DMV offices -– but with limited service

Posted at 1:17 PM, Dec 06, 2017
and last updated 2017-12-07 08:11:54-05

The Idaho Transportation Department is opening all county driver's license offices (except in Grangeville), following computer issues that started last Friday.

“ITD has determined the (computer) system is stable enough to allow all offices to operate, however investigation into the root cause of these issues continues,” said ITD spokesman Jake Melder.

Customers may still encounter delays at some of the DMV offices -– and they are being encouraged to postpone their visits to their local DMV office, if they can, until such time as the problem is completely resolved.

“The computer issues are contained to the ITD system, not county systems. While the root cause is still undetermined, technicians have discovered a high volume of transactions is causing process speeds to slow down dramatically,” Melder explained.

ITD will limit the number of transactions each county can process to keep the system running while troubleshooting continues. This may lead to slower-than-normal transactions and delays for customers, Melder said.

“We apologize to our county partners in the driver's license offices and to the public for these computer problems," said DMV Administrator Alberto Gonzalez. "Our team has been working around the clock and will continue to expend all available resources to fix this issue.”

Authorities closed all but two DMV offices in the state Tuesday as a result of the computer problem. DMV offices in Ada and Canyon counties were the only two that remained open.

“At this time, there is no estimate when the system will be restored to full functionality,” Mulder added.