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Idaho looking to find cause of persistent DMV delays

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Posted at 12:25 PM, Jun 07, 2017
and last updated 2017-06-07 14:25:32-04

In recent months, Department of Motor Vehicle locations in counties throughout Idaho have experienced an increase in outages to driver's license services, creating prolonged delays –- and a lot of frustration -– for those using the DMV services.

“The Idaho Transportation Department is devoting all available technology services towards investigating the root of this problem. The Department is working hand in hand with its driver's license provider, Gemalto, in this effort,” said ITD spokesman Jake Melder.

Gemalto has sent a team of specialists to Boise to join ITD's team to investigate and fix this issue. “Through this collaboration, ITD hopes to find a solution quickly,” Melder added.

“ITD is placing as many resources on this as possible because the delays at the county DMVs are not up to the department's standard -- and delaying the regular business of the traveling public does not fulfill our goal,” he said.