Computer problem prompts officials to close most Idaho DMV offices

Posted at 11:46 AM, Dec 05, 2017
and last updated 2017-12-06 08:11:12-05

Due to problems with Idaho’s Division of Motor Vehicle computer system, the Idaho Transportation Department has closed driver’s licensing offices across Idaho -- with the exception of Ada and Canyon counties.

"There is no estimate of when the offices will be reopened,” said ITD spokesman Jake Melder.

Registration and titling services are still open across Idaho.

“ITD technicians have not yet determined the root cause of the system errors. When business opened Tuesday morning, all systems were functioning. As more county DMV offices came on-line across the state and increased the number of transactions, the system slowed down dramatically,” Melder explained.

“We apologize for the inconvenience and ask for the public’s patience as we work towards finding a solution,” said DMV Administrator Alberto Gonzalez. “ITD is devoting all available technology resources towards investigating the root of this problem. The department is working hand in hand with its driver's license vendor, Gemalto, in this effort."

The Transportation Department is requesting customers in Ada and Canyon counties to delay renewing their licenses today, if possible. 

While the offices are open, there are long wait times. The two county offices are remaining open to allow the transportation department to test solutions before deploying statewide.