Blue Cross of Idaho expands telehealth services for members

Posted at 11:49 AM, Mar 19, 2020
and last updated 2020-04-13 12:54:37-04

MERIDIAN, Idaho — Blue Cross of Idaho announced the company is expanding telehealth services for its members throughout the state. Members may now receive telehealth services from in-network providers throughout Idaho.

Blue Cross of Idaho is also expanding access to MDLIVE, the company’s telehealth partner. MDLIVE provides a primary care platform via mobile device or computer for Blue Cross of Idaho members to access convenient, secure and cost-effective options for accessing preventive, chronic and other primary care services.

The new telehealth benefits are being offered at no additional premium cost to those members. Blue Cross of Idaho has also waived all cost-sharing for doctor’s office and urgent care visits related to testing for COVID-19. This decision applies to individual and fully insured members on employer plans.

“Blue Cross of Idaho makes a promise to each of our members: to be on their side, and not in their way. Today, we are pleased to expand telehealth services to members," said Charlene Maher, President and CEO of Blue Cross of Idaho. "Our members can choose between MDLIVE or any in-network provider offering telehealth services."

“We will continue to keep in communication with Governor Brad Little and work with the Idaho Division of Public Health during this time to provide the most up-to-date information on coronavirus.”

Members with questions about coverage or telehealth services should visit or call the customer service number located on the back of their ID card.