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BBB: Read the fine print on free trials

Posted at 9:33 AM, Apr 18, 2016
and last updated 2016-04-18 11:33:20-04
If you're scrolling through social media and see offers for free trials for various products, read the fine print before you sign up.
 
The Better Business Bureau says several people are reporting issues to the BBB's Scam Tracker.
 
"One person attempted to get a refund. When she called the company, she was enrolled in an automated system to receive future shipments at a discounted rate. It was very difficult to cancel altogether," said Dale Dixon of the BBB. 
 
Dixon says this experience isn't unique. Others complained they agreed to pay only for shipping and handling, but found much larger charges were processed on their credit cards.
 
Often the free trials offered online are for beauty products or anti-aging creams. If you would like to receive the product, do your research and read the fine print.
 
"Look at online customer reviews about the company to see what other customers are saying about their service and products, and take a close look at the terms and conditions. Hidden fees could add up to more than you are willing to pay. And be sure to keep track of your bank and credit card statements. Look for any charges you don't recognize so you can contact your financial institution immediately," Dixon warned.
 
For more information, visit www.bbb.org.