KIVITV.COM | Boise. News, Breaking News, Weather and Sports-Dell to Close Twin Falls Customer Call Center

Dell to Close Twin Falls Customer Call Center

Dell announced today that it will close its Twin Falls customer contact facility during the fourth quarter "as part of company-wide efforts to increase the efficiency of ... business and provide better value for (our) customers," the company said in an on-line news release. The facility will ramp down in three phases from now until January 2010.

Approximately one-fourth of the 500 employees at the facility will remain employed by Dell in other locations or through a remote, work-from-home program in Idaho. Employees leaving Dell will be offered a package including severance pay, benefit continuation and other assistance.

"As we continue to invest in technology and processes to deliver the types of services our customers want, facility optimization becomes a critical part of Dell's strategic priorities," said Jan Uhrich, Vice President, Dell Services. "We appreciate the contributions of our Twin Falls team and thank them for providing our customers with a great service experience. We will do all we can to help our employees and community partners through this transition."